Patriot Moving Group

This is actually the first review of anything (restaurants, stores, services, etc) I've ever left - my experience was that awful. To start, when the movers arrived to pick up the items in Connecticut, they immediately said the furniture was much larger than they anticipated. When we got a quote with the company, we clearly described the items that were to be moved in detail, so I'm not sure what the issue was. We would have happily provided dimensions of the furniture, but were not asked to do so (nor have I ever had to do that with any of the other 5+ moves I've been through..). The movers were extremely rude the entire time they were at the house, and then informed me I owed them an additional $700 (on top of the $1300 they quoted) due to the "bulkiness" of the furniture. At this point, all of my stuff was on the truck, so I felt like I had no choice but to pay them. They also gouged a long scratch in the hardwood floor (didn't put down any protective mats) moving furniture.

I was hoping that would be the worst of the experience, and honestly, I could have lived with that perfectly fine. However, the experience just got worse. I had explained to the company that I would not have access to the new house until March 29th. I called on the 27th to check in on what the ETA for the delivery was. They had previously said either the 29th or the 30th. When I called on the 27th, they weren't able to give a date, just said the end of the week. Then I got a call on Thursday, the 28th, saying they were planning on delivering that afternoon (BEFORE I had access to the house). I explained this to the man who called, who proceed to say "This isn't UPS, we don't just deliver whenever you want." He then explained very rudely if I insisted upon having the furniture delivered the next day, he was showing up at 6 am because he "wasn't going to be waiting around all day for me." When I finally got in contact with a supervisor, they were able to schedule the move for 9am on Friday - great! However, they told me between 8am-10am, and specified the driver was going to be arriving at 9am. So I showed up at the house at 9am, and ended up waiting until 10:45 for the driver to arrive. This wasn't a big deal, I could deal with 45 minutes late. However, when the truck did arrive, there was ONE (1) mover. My furniture set, which was so bulky they had to charge an extra $700, was to be moved by one person. The mover was not able to get the furniture into the house, so unloaded all of the furniture into the garage and left. I had to hire other movers to move the furniture into the house.

Overall, I learned this company is a scam. They will quote you at a very low price, then jack the price up once they have your belongings. They clearly never intended to actually move the furniture pieces into place inside of my house either, having only sent one mover. I would not recommend this company to anyone, and am looking into potentially filing a consumer complaint.

Move size: 1 Bedroom Home Service cost: $2000

I used Patriot Moving Group earlier this week. I'm very big on getting what I pay for and all I can say is this company was worth every cent. None of my furniture was damaged and they worked with me on my pickup dates and times as my job doesn’t leave me with a flexible schedule. Everything was extremely exceptional from the people on the phones to the people that showed up. I highly recommend Patriot Moving Group to anyone who is looking for an all inclusive move.

Move size: 2 Bedroom Home Service cost: $3100

Broker subcontracted me thru American Home Relocation, for which I had zero control over, and the process has been an absolute nightmare. I have had a $2000 TV lost or stolen (said it has been found but no attempts to redeliver a month after initial delivery even though contract has been paid in full), $492 overcharge upon delivery without any proof of documentation or explanation, and a broken end table. All signs and research of American Home Relocation show they are an untrustworthy and fraudulent company, yet Patriot Moving Group linked me with them without any warning or consideration to my belongings, money, and most importantly, mental health. I have made repeated contacts with both companies yet customer service will provide no answers or explanations to solve their negligence. Extremely disappointed in the entire process and feel my rights as a consumer have been violated.

Move size: 1 Bedroom Home Service cost: $2000

I had no idea this company was merely a broker! They passed off the move to American Home Relocation and what a miserable experience it was -- from both the broker and the subcontractor. The movers called at 5:30pm to say they would be there at 6:30pm for the pickup after I was initially told we would receive 24 hrs notice. I declined the time slot because we lived on a 4 lane highway and the police department had to be notified in advance that we had to park a truck on the right lane. (It was after police department regular hours) After they agreed to come the following morning, they showed up anyway!! I specifically told Patriot Movers that there was a box of dishes and kitchen supplies that would need to be repacked for the move. It arrived in FL in the same box, no packing between the dishes and just taped up with, of course, broken dishes. This move also required a pickup from a storage unit. The movers charged an additional fee to use the elevator! The movers FINALLY arrived in FL at 9:30pm!! The rented truck pulled up with, I kid you not, furniture shrink wrapped and hanging to the back of the truck! They came in with the boxes and literally dumped them on the living room floor. They were already so damaged that we wanted to check all the boxes before letting the movers leave. They were NOT happy about that! Fortunately, we had photos of the contents of the storage unit. A brand new set of pots and pans somehow didn't make it to the inventory list and disappeared. We also had trash cans and bathroom supplies that did NOT belong to us! Inventory control was severely inadequate. I was told that the reason the move quote increased was because the cubic feet needed forced them to find another truck. (yeah right) When I went outside to the truck asking to see if the box of pots and pans was still on the truck I was appalled to see just how LITTLE space our contents had taken on the truck!! And, finally -- the TV didn't work after we had to purchase a new power cord because it was missing from the boxes. Since it took Amazon 2 days to arrive by the time we contacted the movers it was, surprise, outside the window it needed to be reported. This was a cluster of a move and I DO NOT recommend this company.

Move size: Partial Move Service cost: $4000

It seems they have a Mode Operandum, they continuously and intentionally raise the price upon arrival. The mover they sent tried to upvharge me before even seeing my stuff. Craig told me I was to pay $507 so I refused to pay extra, and the mover left and Danielle scheduled a new one, but kept changing the time when they knew my family needed to be back in NC by a certain time. And they are saying I cancelled and holding my deposit of $613! I was up in NJ to have them move my stuff and they expected us to just hang around until they sent someone. Now I still need to find an adequate mover to move my stuff I am suing them for my deposit, as well as for the time my husband missed from work, the extra month of storage I have to now pay,and the extra night hotel bill we incurred because their first mover tried to scam us. Anyone looking to join in a class action suit against Patriot Moving Company Llc please contact me at Familybiz365@gmail.com.

Move size: Partial Move Service cost: $1600

I used this company when I moved and they did a horrible job contracting a mover. Their website says they only used trusted movers, but the company they contracted to move my goods had numerous complaints with the FMCSA. The complaints ranged from hostage of goods to overcharging outside of contract.

My contract stated 75 dollars per 10 stairs. When the movers arrived they told me they would not deliver the goods unless I paid 75 dollars per 7 steps. When I contacted the brokers about this they rolled over and let the movers overcharge me.

I would never recommend using them. Instead book an actual moving company who you can verify has a good history and reputation.

Move size: 1 Bedroom Home Service cost: $2500

My overall experience with Patriot Moving Group was easy and satisfying. I didn't know where to begin when looking for moving companies so I just googled "Top movers" and found this company. When calling the company a very friendly rep named Daniel answered and helped me through my whole move from start to finish. Took me room by room like he was there with me and ensured that everything in my house was listed properly and accurately. He ensured I was given a great and accurate price. The actual movers themselves were very professional to me and my husband and with the handling of our furniture and belongings. This being my first long distance move, my husband and I were very stressed and worried. But Daniel was very knowledgeable to the questions and concerns I had. Also he was very receptive to answering my phone calls even after booking. After hearing all the horror stories about moving companies my two main concerns were: prices going up and my belongings arriving damaged or late. I can honestly say I'm so pleased with my experience, all of my furniture and belongings arrived on time and in the same condition and the price I was originally given was the price I paid. I would highly recommend this company and use them again.

Move size: 4 Bedroom Home Service cost: $5700

I recently moved from Austin Texas to Delran New Jersey and these guys were top notch and as professional as they come. The prices were the same after to everything was said and done as it was from the start. I've had bad experiences in the past moving with another company. They said it was a set price in the beginnine and after they showed up to the new residence there were fees like crazy which I didn't understand. But this company was honest and professional until the very end. Michael and his crew were fast and careful with my belongings. And seemed to really enjoy there job. I would highly recommend this company!!

Move size: 4 Bedroom Home Service cost: $4300

If you take a look and read through all the five star reviews here, they all are grouped on the same days and use the same wording. I made the mistake when I signed on with Patriot Moving, don't make the same mistake!!

To start with, I was given a quote and told that my quote was based on WEIGHT and that given what I told him, he estimated me at 1,400 lbs and the minimum was 2,000 so there was no way I would add another 600 pounds from my one bedroom apartment. The only furniture I was bringing along was my bed, mattress (no box spring), two arm chairs, an ottoman, and a washer dryer. The rest of my belongings were clothes, a lamp, bedding, kitchen goods, etc. Enough that they called me a "mini move". Then when the person called to get my updated inventory, they raised my estimate by $400 now claiming that it was not by weight, but by ITEM COUNT. See, because they originally told me it was by weight, I had packed some things in boxes as small as 6"x8". Then I was given a four hour window for pick up, when I was originally told it would be two hours. The window was Tuesday from 3-7pm. I had heard nothing from the driver until 6:45 when he told me he would be late because his "helper" hadn't arrived and the pick up process would be 3-4 hours long. Again, keep in mind I was a "mini move". I heard from him three more times that evening, all me calling him, before he eventually cancelled on me and said he would arrive before 8am the following morning. After two calls to him the next morning, he finally arrived at 8:30am. The "helper" he brought with him was unprofessional, smelled of body odor, would only carry one box at a time because he didn't "like the dolly", took an hour to take apart my simple bed, kept interrupting conversations with my father and I instead of working, and even asked my father to help him carry my mattress. But they finally had everything loaded up. When Patriot Moving called me to ask how it went, I shared my concerns. After several calls complaining about our experience with the pick up people and the price change, Danielle, the customer service manager, told my mother she had talked to me and I never shared any of these concerns and she did not have time to talk to us and would only communicate over email. I talked with her employee Kayla, not her, and had indeed shared all my concerns. When it was time to deliver, I talked to several different employees that told me different things each time: it would take 7-10 days to deliver, it would be delivered on my requested date, it would be delivered 7-10 days from my requested date, it would be delivered up to a month from my requested date, etc. I called probably two dozen times following up with them, they did not reach out to me once. I finally heard the day before my things were arriving that they would come the following day. When they were delivered, the driver told me it is his decision whether to estimate my items on weight or box count and he would have done by weight because of the light weight of my move. We also noticed the pick up driver did not inventory or sticker all of my items. I lost several boxes and a painting. But I frankly don't want to deal with them any further to get them back.

In summary, they lie, they raise rates, they are unprofessional, they are brokers for unreliable movers. DO NOT USE THEM. You will lose money and your belongings.

Move size: 1 Bedroom Home Service cost: $1700

Agree with Maggie Sulllivan. It was a mistake to sign on with Patriot Moving. My estimate was below the minimum of 2000 lbs. I was told I could add to the shipment without an upcharge so long as I stayed below that weight. I did add items, staying below the weight but was told it would be an upcharge of $200. The explanation given to me was that the the initially assigned moving truck could no longer accommodate my load because the volume had increased, and another truck which would be in my area had a higher rate. I was asked if there would be any other surprises and was told no. I even asked both the salesman and quality reviewer about the fact that I had a flight of stairs for the movers to go up. Upon pick up, I was told I owed more money because of the flight of stairs. In a later conversation with Patriot, one customer service representative told me a flight consists of 7 steps, and another rep said 10. I have 14 to go to the 2nd storey. Interesting how their "industry standard" differs from a builder's standard.

The driver from Unique Van Lines did not call my mother-in-law 24 hours in advance, but the morning of delivery. His company called me after the driver's call about the delivery saying to expect his call 24 hours in advance. This created confusion about the timing of the delivery. The driver was angry that my 85 year old mother-in-law was not standing outside her apartment building waiting for him, but was in her apartment.

The driver said he could not reach the loading dock because his truck was too big. Another $300 upcharge. Other moving vans have been able to make it. I did not anticipate that the driver would be unsuccessful in pulling the truck in. His delivery was after 5pm so there was no one at Patriot to discuss this with. We had to pay or not get the delivery.

Customer service at Patriot is very polite. I was told the paperwork of the delivery would be looked at an I would get a call back. According to their records, a callback was made. Neither my mother-in-law or I received it, and no voicemail was left. I called customer service a week later. This customer service rep was also very polite. I was told all the upcharges were appropriate. If true, my conclusion is that both the salesman and quality reviewer were being misleading and dishonest in their phone conversations.

Move size: Partial Move Service cost: $2050