Patriot Moving Group

Hello,

On behalf of Patriot Moving Group we want to show you our appreciation for leaving a good review on our behalf. We pride ourselves on customer service and it is always outstanding to hear that our customers are satisfied with our services.

Hello,

We do not provide in home estimates as stated to you during the booking process. We must do a verbal estimate over the phone in order to provide you with an accurate quote according to where you are moving to and what you will be transporting. After the initial inventory is collected you are then provided with a quality assurance call 3 to 5 days before your pick up is to take place to ensure we are as accurate as possible by reviewing your inventory and breakdowns again. Also at the time of pick up the foreman will complete another walk through comparing the estimate to what is actually on site. If there is a revision needed the foreman reviews this with you and you must agree to the revision prior to any goods being loaded.

Optional Accessorial Services and Additional fees (if applicable to the move): It is customary for the carrier to offer additional service options to the customer. Optional services include, but are not limited to, storage, packing, materials, unpacking, appliance servicing, shuttle, long carry, rigging hoisting and lowering, wooden crating, exclusive use of vehicle, guaranteed delivery, etc. If customer orders an additional service or an additional service is required to complete the move then the charge for the service will be added to the final bill. Optional Accessorial post contract services not included in your estimate include:

First flight of stairs is included (10 steps), each additional flight is $75.00.
Long carry: first 100 feet are included, each additional 100 feet will be charged $75.00 per 100 feet.
Shuttle service: if semi-trailer cannot get reasonably close to building or house for loading/unloading (75 feet), a shuttle truck may be required to perform relocation at a minimum charge of $300.
Packing of fragile/delicate items (such as TVs, glass, etc.); packing and crating services not already listed within proposal; loading of bulky items (such as a motorcycle).
Packing supplies such as boxes, bubble wrap, etc.
Storage: any additional month will be charged at $0.40-$0.50 per cubic foot ($140 minimum).
For full packing service: All labor and materials to professionally pack all boxes, fragile items, and furniture listed. If additional items are added at time of pick up, then the total price for full service packing will be increased and adjusted by the guaranteed rate provided. A new agreement will be presented at time of pick up. ..read more

Hello,

On behalf of Patriot Moving Group we want to show you our appreciation for leaving a good review on our behalf. We pride ourselves on customer service and it is always outstanding to hear that our customers are satisfied with our services.

Hello,

On behalf of Patriot Moving Group we want to show you our appreciation for leaving a good review on our behalf. We pride ourselves on customer service and it is always outstanding to hear that our customers are satisfied with our services.

Hello,

On behalf of Patriot Moving Group we want to show you our appreciation for leaving a good review on our behalf. We pride ourselves on customer service and it is always outstanding to hear that our customers are satisfied with our services.

Hello,

At the time of pick up the foreman will complete a walk through comparing the estimate to what is actually on site. In your case a revision had to be made because you had additional cubic feet. You had an additional 124 cubic feet at the price you were quoted per cf did come out to a charge of an additional $451.00 and you also need packing. The packing charge we discounted for you in order to satisfy you. We also explained that you were not obligated to pay additional that you could revert back to your original cubic footage but you would need to remove an additional items that were causing your load to go over the reserved amount of space or if you wanted to bring everything you had on site including additional items then logically you would have to pay for the additional space you were wanting to use. Any and all revisions are explained and must be signed off on prior to any goods being loaded. The t.v was located and that was also communicated with you. Since the t.v was recovered at the warehouse where you were loaded onto the delivery trailer it was left behind there. In order to get this back to you we have to include it in the next trailer headed to your specific area. Sometimes this can take a little while depending on where those trailers are located, if they are filled to capacity or if they are still in transit coming back from previous deliveries. You were also given all claim information. ..read more

Hello,

The fact that Patriot Moving Group is a broker is clearly stated in your agreement that is presented to you prior to any deposit or payment being made. Our agreement is very clear with no fine print and only three pages long enabling each customer to be able to read through it and agree by electronically signing accepting all terms, After booking you are also sent a verification script that goes over all information in regards to packing and other details in regards to pick up and delivery. You are notified the day before the 1st day of your pick up window with the date and time frame the movers will arrive for pick up by both Patriot Moving and the dispatcher. Not at one point was it mentioned that the police department need approval for the parking of the truck until it was mentioned when giving pick up eta. This should have been discussed at the time of booking in order for dispatch to take that into consideration when completing the schedules. Our trucks pick up multiple customers in a day and if a time slot is declined by a customer a lot of rescheduling needs to be done and effects other clients as well. In regards to the delivery time. Our trucks are on routes and when they arrive you are notified, if the time is to late then this must be told to the driver when he calls you to confirm the time frame. You agreed to the time the driver would arrive. Also the charge was not for an elevator it was for a long carry. If the foreman needs to carry the goods from the truck to the elevator and then to your homes entrance and it is over 75ft then charges are applied. This is also outlined in all documents.

Optional Accessorial Services and Additional fees (if applicable to the move):�It is customary for the carrier to offer additional service options to the customer. Optional services include, but are not limited to, storage, packing, materials, unpacking, appliance servicing, shuttle, long carry, rigging hoisting and lowering, wooden crating, exclusive use of vehicle, guaranteed delivery, etc. If customer orders an additional service or an additional service is required to complete the move then the charge for the service will be added to the final bill. Optional Accessorial post contract services not included in your estimate include:

First flight of stairs is included (10 steps), each additional flight is $75.00.
Long carry: first 100 feet are included, each additional 100 feet will be charged $75.00 per 100 feet.
Shuttle service: if semi-trailer cannot get reasonably close to building or house for loading/unloading (75 feet), a shuttle truck may be required to perform relocation at a minimum charge of $300.
Packing of fragile/delicate items (such as TVs, glass, etc.); packing and crating services not already listed within proposal; loading of bulky items (such as a motorcycle).
Packing supplies such as boxes, bubble wrap, etc.
Storage: any additional month will be charged at $0.40-$0.50 per cubic foot ($140 minimum).
For full packing service: All labor and materials to professionally pack all boxes, fragile items, and furniture listed. If additional items are added at time of pick up, then the total price for full service packing will be increased and adjusted by the guaranteed rate provided. A new agreement will be presented at time of pick up. ..read more

Patriot Moving Group would first like to extend our sincerest apology for any inconvenience experienced by you and your family.

Upon review of our records, it appears that our team provided you with an over the phone estimate for your move. Phone estimates are based on the items a client specifies during their inventory, so they are subject to change in the event that any items are forgotten or not disclosed during the quoting process. Your reservation guaranteed you a total of 352 cubic feet on our fleet truck to transport your items. Upon the arrival of our foreman, however, your storage unit was filled to its capacity. Due to the incomplete inventory we were provided, the footage you reserved was not enough to fulfill your move.

Per Patriot Moving Group's contractual agreement, any additional cubic footage the undisclosed items require must be paid for at pick-up in order for the reservation to be upheld. When our foreman arrived and discovered that the client's items far surpassed the reserved footage, he attempted to break down the additional charges that her extra items required in order to be moved. Upon explanation of the additional charges, the client became upset and denied any further services that day. In an attempt to reconcile the issue, Patriot Moving Group contacted the client and dispatched a second crew to retrieve her items the following day. Our Customer Service Supervisor explained that this crew would arrive later in the afternoon, and provided the client with an approximated window of arrival. The client expressed at this point that she wanted to cancel her services with Patriot Moving Group, despite the fact that she was no longer eligible for a refund per our contract. By this point, we had paid for and dispatched two separate crews to the client's pick-up location, which is why our contract specifies such a rigid post-move-date refund policy.

The Patriot Moving Group team is disappointed to hear that a client was anything less than satisfied with our services. We strive to provide both transparency and world-class service to each individual and family that we move. We will continue working diligently to provide a solution to this client that is mutually acceptable to both her family and ours. In light of this situation, we urge all potential clients to be diligent and thorough while providing an inventory to any moving company, as forgotten items will cause rate changes. ..read more

Hello,

We have carrier/broker agreements with all of our carriers who then adopt our policies and agreements. Most carrier's have their own policies as well that they use on other individual jobs which pertain to their personal clients alone and not to any of our customers. Looking into your file the issue of stairs was brought up and revised by the dispatcher after we reached out to them and had them correct the error the foreman did in your stair fees. ..read more